Terms and Conditions
PAYMENT: We accept VISA and MasterCard for phone orders; Purchase Orders for Online Orders.
TERMS: Credit terms are available to utilities and businesses, subject to approval. Invoices more than 30 days past due are subject to a 1.5% service charge per month. All costs associated with collection of past due accounts are the responsibility of the buyer, and the venue for litigation will be Indianapolis, IN.
SHIPPING: All prices quoted are FOB shipping location unless otherwise stated. Shipping and Handling costs are estimates; you will be billed for the actual shipping.
FREIGHT ALLOWED: In many cases, orders for $1,000 or greater within a single category, to a single shipping destination may qualify for free standard shipping. Ask for details.
SHIPPING DAMAGES OR SHORTAGES: Please examine your shipment upon arrival. Claims for short or damaged shipments in transit should be made directly with the delivering carrier at the time of delivery and must be signed for as short or damaged upon receipt. While we cannot be responsible for items missing or damaged in transit, we will assist you with a claim if necessary.
SALES TAX: Sales tax is charged for items shipped to Indiana unless we receive a certificate denoting purchased items are for resale. Prices quoted do not include sales or use tax. Such taxes, where applicable, are solely the responsibility of the buyer.
RETURNS: We will accept returns for manufacturer defects within 30 days of purchase and damaged products identified upon receipt/acceptance of shipment. Returns require a Return Authorization. Products must be in their original packaging in new and original unused condition. A restocking charge may be applied to some products. Special or customized products are not returnable for credit. Applicable shipping costs are the buyer's responsibility.
WARRANTY: All products we sell carry the manufacturer's original warranty. We will assist with warrant claims and processes.